Organization Performance

Customer
Loyalty

Organization Performance Model

Customer Loyalty Model

Multi-Stakeholder Assessment

Internal Partnering

PDi Followup
Action Planning

Multiple Rater Assessments:

If two heads are better than one, why not more?

360 Degree Profile Feedback Assessments

Internal Customer Satisfaction Assessments

Internal Partnering Assessments

Multi-Stakeholder Assessments

Multiple rater approaches deliberately target different points of view, so you can see yourself, your team, or your organization from a variety of perspectives. Unlike general surveys, where the ratings of these various groups would be averaged together into an overall question or category mean score, multi-rater reports highlight the differences so you can learn from them. For managers and executives who want to make sure they stay in touch with the needs and opinions of critical constituencies, multi-rater assessments offer the opportuntity to ask each one for candid feedback while respecting confidentiality. Can you afford not to know?

Download the Multi-Rater Assessment Brochure

At PDi, we can create a customized a survey for any raters you choose and are interested in. Usually, however, managers want to focus on a specfic level of analysis, such as individual level feedback from co-workers, group level feedback from internal partners and internal customers, or organization level feedback from major stakeholders. For more information on a specfiic multi-rater assessment, select a link below:

360 Degree Profile Feedback Assessments
Where focal people rate themselves on critical skills, attitudes and behaviors, and then invite superiors, subordinates, peers, and others to rate them as well.

Internal Customer Satisfaction and Partnering Assessments
Where a work team rates themselves, and then invites their internal customers, and other teams, groups and departments they partner with to rate them as well.

Multi-Stakeholder Assessments
Where the organization asks for feedback from important internal stakeholders (employees and owners), and external stakeholders (customers, vendors, unions, government agencies, the local community, etc.)

So far we have focused on the need for managers and executives to stay in touch with each of their major constituencies and stakeholders, and with good reason. Those who are out of touch run the risk of being blindsided by issues they did not see coming, because they did not look in that direction.

Beyond the awareness issue lies learning styles. The unfortunate reality is that truth sometimes hurts, and a natural human reaction is to brush it off, dismiss it, or attack it, rather than accept it and make the needed changes. These dysfunctional reactions are harder to sustain, however, when the same feedback comes from multiple sources. As in a court of law, testimony from multiple, independent witnesses is harder to ignore. Better than a court of law, PDi does not judge you -- we will work with you, and provide a comprehensive action planning process you so can follow-up on the assessment results and make a positive difference.