Customer
Loyalty

Organizational Performance Model

Customer Loyalty Model

Multi-Rater
Assessment

PDi Followup
Action Planning

Organization Performance

In our experience, most organizational crises result from managers simply being out of touch with what is really going on. This lack of awareness brings a host of problems in its wake. Misattributions about intelligence, expertise and integrity are close behind.

A Question of Balance. Leadership is as much of an art as a science, because of the difficult tradeoffs managers handle every day. Rewarding employees without compromising profitability; encouraging individual contribution without undermining team spirit; building in quality while maintaining productivity; balancing the legitimate needs of competing internal constituencies and external stakeholders; demanding accountability, but in positive and constructive ways -- these are a few of the leadership challenges which defy easy answers. They demand constant attention, because misalignments can be very destructive. PDi can help you diagnose what is working well, and where things are getting out of balance.

 

Competitive Advantage: A Shifting Target

In today's business environment, traditional sources of competitive advantage (such as economies of scale, superior distribution networks, efficient manufacturing processes, just-in-time inventory control, and innovative high technology) no longer offer the long term advantages they once did. Given the highly competitive nature of most industries, advances are quickly recognized and imitated by competitors, making it difficult to remain an industry leader for long. Due to these hypercompetitive realities, business leaders recognize that sustainable competitive advantage lies with their employees. Strategies, however brilliant, remain unimplemented unless they are effectively communicated. Creativity can be rendered meaningless unless it is tapped as a resource for continuous improvement. Teams can be useless without trust, respect and cooperation. The question is, how do you stay on top of these issues, when accurate information on such potentially sensitive topics is hard to find?

Do you want to know more about organization performance variables such as profitability, efficiency, customer satisfaction, employee satisfaction, and effectiveness? PDi surveys not only measure employee perceptions on these outcomes, but also measures the individual, team and leadership behaviors which are likely to get you there, and can link these results with objective performance indicators from your accounting system (sales, productivity, turnover, etc.) These data points give managers the information they need to continuously improve employee performance - to recognize what needs help and to maintain what is already working well - while there is still time to do something about them.

PDi provides organizations with customized employee feedback systems, including:

Multi-stakeholder assessments
Organization effectiveness surveys
Employee satisfaction surveys
Team effectiveness assessments
Leadership & management assessments
360 degree feedback instruments